Requests and Claims

You wish to contact our Customer Relation Department

We are here to help you. You wish to contact us online, please fill in the form or write us at:

For other issues:

Air France Customer Care in Moscow
By fax +7 495 775 38 15
Address: Moscow, 119049, Mytnaya str. 1

For your information
Don´t forget to include original supporting documents with your letter which will allow us to process your request: these include ticket
receipt, boarding pass, invoice, etc. 

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.
return to top of page